Tripsy, your travel itinerary
OVERVIEW
Collaborative work in travel itinerary planning can be seen as inconvenient for many, however, there are many benefits in being able to work together on a travel plan.
ROLE
UX Designer
User Research, Interaction, Visual design, Prototyping
GOAL
The program is experiencing a slowdown when families arrive to check-in. The objective is to come up a solution to lower the amount time spent by families starting from arriving to receiving their food supplies.
How can we create an easy-to-use organized and informative travel itinerary especially when traveling as a group?
People often underestimate the work behind planning a trip. There is an overwhelming amount of research and planning prior to going on a trip. It is time consuming for anyone to do such work. The sheer amount of information gathered for a trip becomes cluttered and unorganized especially when you have done your research using different materials such as travel guides, websites and the word of mouth from your peers. It becomes even harder when you want to coordinate and plan a trip with a group of people.
I was the sole designer on the team.
I was working along with three engineers on the team. I was responsible for the following.
- Conduct user research with the existing user base and gather insight.
- Create wireframes, establish the user experience and visual design of the product.
- Testing the solution with the user base and iterate the product if necessary.
Background
Understanding the Problem
Our team volunteered with It's All About the Kids Foundation and experienced the system first hand. We documented our experience as a first time volunteer.
I then conducted research interviews with our primary users (volunteers, the families, and the founder) to uncover any additional pain points that they were experiencing.
My research revolves around the following.
- Understanding the user goals and needs
- Uncovering pain points with the existing user journey
- Determining the success of the tasks measured
Gathering Insights
After collecting the recordings from the user interviews, I conducted affinity mapping with my teammate to synthesis the pains identified.
We have identified the following pain points.
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New Sign Up - New family sign up takes a different process and therefore often time, a volunteer needs to step away from their station to help new families to sign up to the system, leads to one less volunteer member from check in.
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Language Barrier - English is a second language for most families and sometimes communication comes to a halt and it takes time to explain the process through body language or a translator.
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Human Error - Volunteers have to recite the alphabetical order each time to locate the families' last name on sign in sheet. Repeated first and last family names and repeated entry created from different volunteers from multiple sign-ups in the check-in system.
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Data Recording - Difficult and tedious to record data and it is difficult to visualize data.
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Too much Idle time - Waiting in line for check-in and for the food packages to be assembled.
After collecting the recordings from the user interviews, I created the following user stories to focus on prioritizing customers' needs.
- As a family member coming to It's All About the Kids Foundation, I want to spend less time in queue so that I can spend more time with my family or hurry back to work.
- As a It's All About the Kids Foundation volunteer, I want to be able to easily access the names on the check-in list, so that I can focus more on the conversation with the families that are coming in.
- As the founder of It's All About the Kids Foundation, I want to be able to visualize the data of families coming in and food given out, so that I can better prepare what food to prepare and how many volunteers to staff.
